Key Responsibilities

• Help define and deliver the product vision and roadmap for self‑service journeys across digital and airport touchpoints, grounding every decision in real customer pain and measurable outcomesItem 2 of 8, Translate complex operational and passenger realities into clear, prioritised product opportunities — knowing when to build, when to wait, and when to say no
• Translate complex operational and passenger realities into clear, prioritised product opportunities — knowing when to build, when to wait, and when to say noItem 3 of 8, Work closely with airport operations and frontline teams to ensure digital products actually work in the environments passengers use them
• Work closely with airport operations and frontline teams to ensure digital products actually work in the environments passengers use themItem 4 of 8, Lead discovery, from stakeholder interviews to data analysis to usability testing, building a deep understanding of where and why passengers drop off, disengage, or default to staff assistance
• Lead discovery, from stakeholder interviews to data analysis to usability testing, building a deep understanding of where and why passengers drop off, disengage, or default to staff assistanceItem 5 of 8, Deliver on success metrics that reflect customer behaviour change and hold the team accountable to them
• Deliver on success metrics that reflect customer behaviour change and hold the team accountable to themItem 6 of 8, Run agile delivery with well‑shaped backlogs, clear acceptance criteria, and a tight feedback loop between what ships and what it achieves
• Run agile delivery with well‑shaped backlogs, clear acceptance criteria, and a tight feedback loop between what ships and what it achievesItem 7 of 8, Engage cross‑functional stakeholders, from technology and design to operations and regulatory, building alignment without losing momentum
• Engage cross‑functional stakeholders, from technology and design to operations and regulatory, building alignment without losing momentumItem 8 of 8, Communicate progress and decisions clearly, adapting your approach for engineering teams, operational leadership, and executive audiences
• Communicate progress and decisions clearly, adapting your approach for engineering teams, operational leadership, and executive audiences

Requirements

• Bachelor’s degree in Business, Computer Science, Engineering or a related fieldItem 2 of 7, 5+ years of experience in digital product management with a track record of shipping digital products that drive measurable behavioural change at scale
• 5+ years of experience in digital product management with a track record of shipping digital products that drive measurable behavioural change at scaleItem 3 of 7, Experience owning products with real operational complexity that bridge digital and physical environments where possible
• Experience owning products with real operational complexity that bridge digital and physical environments where possibleItem 4 of 7, Strong data capability, with the ability to form hypotheses, design experiments, and interpret results objectively
• Strong data capability, with the ability to form hypotheses, design experiments, and interpret results objectivelyItem 5 of 7, Curiosity about how AI and emerging technologies are reshaping customer experience, with the ability to translate potential into product decisions
• Curiosity about how AI and emerging technologies are reshaping customer experience, with the ability to translate potential into product decisionsItem 6 of 7, Strong instinct for what good looks like in product quality and in cross‑functional collaboration
• Strong instinct for what good looks like in product quality and in cross‑functional collaborationItem 7 of 7, Experience in travel, transport, or high‑frequency consumer digital products is an advantage
• Experience in travel, transport, or high‑frequency consumer digital products is an advantage